Terms & Conditions

Placing Your Order:

All orders can be placed through our website at www.bedderway.com or over the phone. Once your order has been placed you will receive an email confirmation. If changes need to be made after order has been placed, give us a call Toll Free at 866-783-5105.

Delivery Options:

Curbside Delivery

Delivery made by one man at the end of the residential driveway (or in front of a city building), typically with the assistance of a liftgate vehicle. Driver is not responsible for bringing items into the house, building, garage, etc. ***Drivers may not be able to enter customer's driveway.***

Threshold Delivery

Two Man Delivery Team will unload your items and carry them inside, placing them in the first dry interior area available, usually in the garage or front entry. The Delivery Team does not climb any flight of stairs (unless a few steps to front door), unpack, assemble, or remove debris. Threshold delivery may not be available in some areas.

White Glove Delivery

Two Man Delivery Team will unload your items and place them in the room of your choice. This includes unpacking your items, inspecting the items, carrying the items up or down a maximum of two flights of stairs, and removal and disposal of the packing material/debris. Because our beds must be attached to the wall, installation is not included. White Glove delivery may not be available in some areas.

INSTALLATION REMINDER… 

The delivery company does not offer installation.  Our beds are designed to be installed by virtually any two people with a few common household tools.  Installation does not require a professional.  However, if you choose to hire someone to install your bed and/or workstation, Bedder Way is not responsible for any installation/uninstallation fees nor for loss of time or hired labor due to missing parts.  We recommend you wait until after delivery is complete before scheduling any hired help for installation. 

Shipping Disclaimer:

We reserve the right to cancel orders that are not serviced by our shipping provider.

Possible Additional Fees

Due to delivery requirements of certain areas there may be additional fees.(Ex. additional flight of stairs, toll fees, ferry fees, and areas beyond service.)

Wall Attachement:

Since the murphy bed needs to sit flush against your wall, we provide a notch that is 5 Inch HIGH by 1 inch WIDE at the back/bottom part of the murphy bed to fit over your base molding (as seen below). If you do not have base molding and do not want the notch, make a comment in the “Additional Notes” box at time of checkout or give us a call (DISCOUNTED BEDS DO NOT APPLY). If your notch needs to be larger you can increase the notch using a handsaw or jigsaw after receiving the bed (instructions are provided with your bed aka. Installation instructions). Notches are not to exceed 12 inch HIGH by 2 inch WIDE.Contact us if you have any questions.

Delivery of Our Product:

It is the customers responsibility to inspect all boxing and pieces for damage. Shipping damage must be noted on the delivery receipt for damage claims to be submitted and/or replacement parts to be sent. If you sign the paperwork without noting damage, a claim cannot be processed, and any replacement parts and shipping will be at the expense of the customer.

Please Note: If you are purchasing a QUEEN SIZE wall bed, the largest piece of the project is a little larger than the size of a QUEEN SIZE BOX SPRING (this is an example). The overall dimensions are 83'' x 63'' x 9''. If you can't get this piece into your home/building up or down your stairs by placing it on its side, please contact us to learn to how you can make it fit. Toll Free 1-866-783-5105

Cancellations/Returns:

Build-To-Order Beds (beds built from customer’s choice of options that follow our standard lead-time):

• All cancelled orders will be charged a $50.00 cancellation/ processing fee. This fee will be withheld from your refund.
• Once you have placed your order, you have 5 business days to cancel.  
•  After 5 business days 35% of the product total will be withheld from any refund. All beds are built to order.
• After the bed has shipped 35% of the product total and any shipping costs incurred will be withheld from the refund.

Beds listed on our Discount Page:

• All cancelled orders will be charged a $50.00 cancellation/processing fee and will be withheld from your refund.
• Once you have placed your order you have 24 hours to cancel.
• After the bed has shipped 15% of the product total and any shipping costs incurred will be withheld from any refund.

Warranty:

We offer a 10-year warranty on all mechanical parts.

Product Information / Inaccuracy Disclaimer:

The prices displayed on our Web Site or in our catalog are quoted in U.S. Dollars and are valid and effective only in the U.S. From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. The Bedder Way Co. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).